Complaints Procedure
Not happy?
We would hope that most problems could be resolved by simply getting in touch with your regular contact within Connections Recruitment. If, however, you are not satisfied that the problem
has been resolved or handled to your satisfaction, you may wish to make a formal complaint. You can do this by following these procedures:
- Please detail your complaint in writing to Phil Mead (Director). You can write to him at
Building 1000
Eskdale Road
IQ Winnersh
RG41 5TS
or email him at
phil.mead@connectionsrecruit.co.uk . - We will write to you within two working days to acknowledge receipt of your complaint
- Phil Mead will investigate your complaint and may contact you to seek clarification of certain issues. We undertake to complete our investigations within five working days. If we require additional time we will contact you to inform you of our progress
- Phil Mead will then contact you to arrange a meeting, if you wish, to discuss your complaint and propose an appropriate solution or course of action. We will also send you a written copy of our findings
- If you remain unsatisfied with the outcome of our investigation, you may request the decision is reviewed. Please contact Alex Mauree, our Managing Director, who will review the original findings of the case. We will respond within five working days giving Connections Recruitment’s final position together with our reasons.
- We are a member of the Recruitment & Employment Confederation. If you still remain unsatisfied you can appeal to them with your complaint. They can be contacted by email at standards@rec.uk.com
